Privacy Policy | hanna Official Casino Philippines

Last Updated: 2026-08-13

Privacy Quick Summary

  • What we collect: Account details, ID verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and follow Philippine law.
  • Who sees it: Only authorized staff and essential service partners (payments, verification). We never sell your data.
  • Data Retention: Kept for the life of your account and as long as required by law.
  • Your Control: You can request access, correction, or deletion via our support team.

1. Introduction and Scope

This Privacy Policy explains how hanna collects, uses, and protects the personal information of our users in the Philippines. By registering an account or using our services, you agree to the practices described here.

This policy applies solely to the hanna platform. It does not apply to any third-party websites, external payment gateways, or other services that you may visit after leaving our site. We encourage you to read the privacy policies of any external sites you interact with.

2. Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

Account & Identity

Information provided during registration, such as your name, email address, phone number, and date of birth to verify you are of legal age.

Verification Documents

Government-issued identification and proof of address required for KYC (Know Your Customer) processes to prevent identity theft.

Payment Data

Details necessary to process deposits and withdrawals, managed via secure channels through our partner payment providers.

Gaming Activity

Records of your bets, wins, losses, and transaction history to manage your balance and detect irregular patterns.

Technical Data

IP address, browser type, device identifier, and operating system used to access the platform for security and optimization.

Support Records

Copies of communications between you and our customer service team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register an account, complete verification, or contact our support team.
  • Automatically: Through cookies and server logs when you browse our site or use the app.
  • Partner Service Providers: From trusted third-party providers who assist us with payment processing and identity verification.

4. Why We Use Your Data

Your information is used for the following legitimate business and legal purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Transactions: Processing deposits and withdrawals accurately and efficiently.
  • Compliance: Verifying age and identity to prevent underage gambling and fulfill legal obligations in the Philippines.
  • Security: Preventing fraud, multi-accounting, and protecting the platform from malicious attacks.
  • Personalization: Enhancing your user experience by tailoring content to your preferences.
  • Marketing: Sending promotional offers and updates, provided you have given your explicit consent.

5. When We Share Data

We do not sell, trade, or rent your personal information to third parties. We only share data in the following circumstances:

  • Service Providers: With payment processors, identity verification agencies, and technical infrastructure providers essential to our operations.
  • Legal Requirements: When required by law, court order, or request from relevant regulatory authorities to prevent crime or comply with statutes.
  • Business Protection: To protect our rights, property, or the safety of our users and employees.

6. How We Protect Your Data

We implement robust security measures to protect your information from unauthorized access or disclosure:

  • Encryption: Data is encrypted during transit using industry-standard protocols.
  • Access Control: Access to personal data is strictly restricted to authorized personnel who require it for their job functions.
  • Data Isolation: Sensitive payment information is handled through isolated systems and secure partner gateways.
  • Monitoring: We continuously monitor our systems for security breaches or suspicious activity.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on applicable laws, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion: Request the erasure of your personal data ("right to be forgotten").
  • Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.
  • Portability: Request the transfer of your data to another service.

To exercise any of these rights, please contact our support team via the channels available on this site. Please note that some data must be retained even after account closure to comply with gambling and anti-money laundering regulations in the Philippines.

9. How Long We Retain Data

We retain your personal information for the duration of your active account relationship with us. Once an account is closed, we will retain certain data for the period required by applicable law in the Philippines to ensure legal compliance and dispute resolution.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately, and any funds held may be handled in accordance with legal requirements. Parents or guardians who suspect a minor is using our platform should report it immediately via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the security and confidentiality of your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the management of your personal data, please reach out to us through our Support Page. Our team is available to assist you via the official communication channels listed there.